Refund policy

RETURN AND REFUND POLICY

Satisfaction guarantee: If you are not satisfied with your order, contact us within 30 days and we will replace or refund it.

Damaged, incorrect, or undelivered orders: Contact us within 30 days of delivery. We will replace or refund at your choice. No return shipment is required. Photographic evidence may be requested for damage claims.

Unopened coffee: May be returned within 30 days of delivery in original packaging for a full refund. Return shipping is the customer's responsibility unless the error was ours.

Opened coffee: Cannot be returned, as coffee is a perishable food product roasted to order and cannot be restocked or resold. Quality issues are covered under our satisfaction guarantee above.

Tea: Unopened tea may be returned within 30 days in original packaging. Opened tea cannot be returned for the same reasons as coffee.

Apparel and accessories: Made to order. We cannot accept returns or exchanges for change of mind or incorrect size selection. Defective, misprinted, or incorrect items will be replaced at no cost when reported within 30 days with photographic evidence.

Cancellations: Orders may be cancelled before roasting begins. Contact us immediately.

Refunds: Approved refunds are issued to the original payment method within 5-10 business days.

To start a return or claim, contact us at hello@hardcovercoffee.com or via https://hardcovercoffee.com/pages/contact with your order number.