Returns & Refunds
<p><strong>If your coffee isn't right, tell us and we'll make it right. That's the short version and we mean it literally.</strong></p>
<p>The longer version matters because coffee is perishable and roasted to order, which makes it different from most things you buy online.</p>
<h3>Damaged, wrong, or missing</h3>
<p><strong>Don't send it back. Just tell us.</strong></p>
<p>If your order arrives damaged, if you received the wrong item, or if it never arrived at all — <a href="/pages/contact">contact us</a> within <strong>30 days</strong> and we'll replace it or refund it, your choice. A photo helps for damage, but we're not going to interrogate you about it.</p>
<p>You won't pay return shipping on our mistake. We won't ask you to package up a broken bag and stand in line at the post office to prove something went wrong.</p>
<h3>If you simply didn't like it</h3>
<p>Tell us anyway.</p>
<p>Taste is personal, and a coffee that's wrong for you isn't a defect — but we'd still rather know. Get in touch within <strong>30 days</strong> and we'll either <strong>help you find something better suited</strong> or refund it. Often the fix is a different roast or grind rather than a different company, and we'd rather spend five minutes getting you to the right bag than lose you over the wrong one.</p>
<p>We do this because we're not trying to win a single transaction.</p>
<h3>Unopened coffee and tea</h3>
<p>Unopened, in original packaging, within <strong>30 days</strong> — full refund. Return shipping is the customer's responsibility unless the error was ours.</p>
<h3>Opened coffee and tea</h3>
<p>We can't accept opened coffee or tea back. It's a perishable food product roasted or blended specifically for your order, and it can't be resold or restocked — that's true of every roaster.</p>
<p><strong>This does not limit the guarantee above.</strong> If something's wrong with an opened bag, we still fix it. We just don't need it back to do it.</p>
<h3>Merch</h3>
<p>Apparel and accessories are made to order, so we can't accept change-of-mind returns or exchanges on sizing.</p>
<p><strong>Defective, misprinted, or wrong item:</strong> contact us within <strong>30 days</strong> with a photo and we'll replace it at no cost.</p>
<p>Please check the size guide before ordering — it's the one thing we can't undo.</p>
<h3>How to start</h3>
<ol>
<li><a href="/pages/contact">Contact us</a>, or email hello@hardcovercoffee.com</li>
<li>Include your <strong>order number</strong> and what went wrong</li>
<li>Attach a photo if it's damage or a defect</li>
<li>We'll reply within <strong>1–2 business days</strong> with the fix</li>
</ol>
<p>No forms to fill in, no RMA number, no automated queue.</p>
<h3>Refund timing</h3>
<p>Approved refunds go back to your original payment method. Expect <strong>5–10 business days</strong> for it to appear — the delay is your bank's, not ours.</p>
<h3>Cancellations</h3>
<p>Because we roast to order, we can cancel any time <strong>before roasting begins</strong>, usually within a few hours. Contact us as fast as you can and we'll catch it if we can.</p>